Toby Getsch
Minneapolis, MN ▪ toby@getsch.net ▪ (425) 785-7554
Summary of Qualifications
Team Leadership, Technology Prowess, Business Acumen. Technology Enthusiast and Information Technology Professional with a decade of team leadership and client service excellence. Skilled at the planning, coordination and prioritization of IT projects that solve Client problems, support business initiatives and drive process efficiencies. Excellent communication, interpersonal and negotiation skills, with keen ability to build professional relationships of trust and mutual respect with Clients, Partners and Vendors. Works effectively across functional groups to build consensus and drive uniform strategy to accomplish business goals.
Areas of Expertise
Business Process Innovation ▪ Project Management ▪ Knowledge Management ▪ Workflow Management
Collaboration Tools ▪ Web 2.0 Technologies ▪ Vendor Management / Partner Management
Experience
ECG Management Consultants; Seattle, WA (ecgmc.com)
Knowledge Manager 2007 - Apr 2008
Recruited to gather business requirements, plan and implement technology and training business process improvements for national consulting services Company. Initiated and chaired Knowledge Management Committee (Executives to Senior Consultant levels) to vet and secure buy-in for business and change management processes. Project priorities and results included the following:
Enable offline Consultant project worksites. Observed and solicited input from Consultants to understand and architect solution around business process. Addressed infrastructure issues through existing and historical data migration to SharePoint (WSS 3.0, MOSS 2007) and integration with Microsoft Outlook and Colligo Contributor. Enabled Consultant offline access to selected project worksites. Project resulted in successful scaling of worksites from 700 to 2000 and growing.
Architect search solution. Architected IT best practice search solution that scaled search from words within a specific project to robust search capability across all project worksites and entire intranet. Provided Consultants with local storage and encryption of My Sites (100) and training to enable their use of new features.
Improve project worksite navigation for ease of use and ease of management. Instituted new navigation schema including the use of master pages, themes and style sheet to update all sites; and reduced user profiles for security permissions from 50+ to just 4.
Drug Free Business; Bothell, WA (drugfreebusiness.org)
Technology Strategist 2004 - 2006
Managed IT infrastructure, IT strategy, business architecture, service delivery, procurement and maintenance functions for a multi-million dollar company. Representative project work and results included the following:
Program Manager for online and enterprise applications. Improved data quality, security and reporting. Redesigned processes for random drug testing and roster management from multi-day engagements to resolve in minutes with exponential scalability.
Created and launched public and internal web sites, including corporate intranet. Implemented SharePoint, enterprise database tools and secure remote access to improve collaboration between headquarters, satellite locations and 3000+ Customers.
Advised Executive Director on market strategy and business development that resulted in a change management plan and 200% revenue growth.
Kelly Services at Microsoft Corporation; Redmond, WA (wmvhd.com)
Production Manager, Digital Media Division 2003 - 2004
Go-to contact for virtual team of 100+ Vendors and Strategic Partners that contributed to early adoption of High Definition DVDs using Microsoft’s WMV HD platform. Select production work included the following:
Educated Senior Management-level Partners in new ecosystem of HD DVD production.
Managed complete product cycle release and shipping experience. For example, setup and implemented intradepartmental testing procedures to move product builds through internal content review; and directed daily triage of priorities and high-level decisions regarding simultaneous HD DVD productions.
Developed internal asset management system to facilitate global logistics of digital assets for every project, including Company and external Partner resources.
Career Professionals; Edina, MN (gocpi.com)
IS Coordinator 1999 - 2002
Coordinated all marketing and PR campaigns as well as IT and communications infrastructure systems for a multi-million dollar employment service organization. For example, architected, deployed and maintained a proprietary candidate tracking and recruiter workflow management system that facilitated an increase in managing quality resume traffic from approximately 200 to ~2000/month, while also being scalable to accommodate future growth.
Performark; Bloomington, MN (performark.com)
Associate Manager, Business Development 1999
Innovated online research and surveys that enabled rapid business growth and reduction of personnel hours. Project Manager for complete redesign of Performark.com and sales demo project that secured new $2M+/year client. Also managed a web site redesign and maintenance plan.
Toby Getsch Consulting; Minneapolis, MN / Bellevue, WA (getsch.net)
Owner / Consultant 1999 - 2006
Provided IT consulting, online marketing and communications analysis services to small businesses and non-profit organizations.
Technical Skills Overview
Applications: Microsoft SQL Server, Exchange Server, Office System including Access, Outlook, IIS, SharePoint (WSS 3.0, MOSS 2007), SharePoint Designer
Web Technologies: HTML, ASP, ASPX, CSS, DNS
Education
B.A., Speech Communications (pending sr. project), University of Minnesota; Minneapolis, MN
A.A., Normandale College; Bloomington, MN
Last update: July 27, 2008; Also available: Resume.doc, Resume.pdf, Resume.txt and CaseStudy.pdf